🚫 CRITICAL: NO REFUNDS AFTER PRODUCTION STARTS
Once production of your photobooth begins, NO REFUNDS will be issued under any circumstances. This is a strict policy to protect our business from losses due to custom manufacturing.
Please read this policy carefully before placing your order.
1. Overview
At Click2Keep Photo Booth Services, we are committed to customer satisfaction. However, due to the custom nature of our photobooth products, we maintain a strict refund policy once production begins.
This Refund Policy applies to all purchases made through our website at order.click2keep.com.
2. Company Information
Business Name: Click2Keep Photo Booth Services
Address: Fil Homes Subdivision, Mabalacat, Pampanga, Philippines
Email: admin@click2keep.com
3. Refund Eligibility Timeline
| Order Stage |
Refund Available? |
Refund Amount |
| Before Production Starts |
✅ YES |
Full refund minus 10% processing fee |
| During Production |
❌ NO |
No refund available |
| After Production Complete |
❌ NO |
No refund available |
| After Delivery |
❌ NO |
No refund (repair/replacement only for defects) |
4. Cancellation Before Production
✅ Eligible for Refund
If you cancel your order BEFORE production starts, you are eligible for a refund.
4.1 Refund Terms
- Refund Amount: Full payment minus 10% processing fee
- Processing Time: 7-14 business days from cancellation approval
- Refund Method: Same payment method used for purchase
4.2 How to Cancel
- Email us at admin@click2keep.com with your order ID
- Include "CANCELLATION REQUEST" in the subject line
- Provide reason for cancellation (optional)
- Wait for confirmation that production has not started
- Receive refund within 7-14 business days
4.3 Processing Fee Explanation
The 10% processing fee covers:
- Payment gateway fees (credit card, GCash, bank transfer charges)
- Administrative costs for order processing
- Time spent on order preparation and coordination
5. No Refunds During or After Production
🚫 STRICT NO-REFUND POLICY
Once production of your photobooth begins, we CANNOT issue refunds for any reason, including:
- Change of mind
- Found a cheaper alternative
- Business closure or change of plans
- Financial difficulties
- Delivery delays
- Any other personal reasons
5.1 Why This Policy Exists
Our photobooths are custom-manufactured products. Once production starts:
- Materials are purchased specifically for your order
- Design is customized to your specifications
- Labor and resources are committed to your unit
- The product cannot be resold to another customer
5.2 Production Start Notification
We will notify you via email when:
- Your payment is confirmed
- Production is scheduled to begin
- Production has started (after this point, no refunds)
6. Defective Products
⚠️ Defective Products: Repair or Replacement Only
For defective products, we provide repair or replacement services - NOT cash refunds.
6.1 Defect Reporting Period
You must report defects within 15 days of delivery.
6.2 What Qualifies as a Defect?
A product is considered defective if:
- Hardware does not function as described
- Manufacturing defects are present
- Components are missing or damaged upon delivery
- Software fails to operate properly (not due to user error)
6.3 What is NOT Covered?
The following are NOT considered defects:
- Physical damage from drops, impacts, or accidents
- Water damage or liquid exposure
- Damage from unauthorized repairs or modifications
- Normal wear and tear
- User error or improper use
- Cosmetic issues that don't affect functionality
- Software issues caused by third-party apps
6.4 Defect Resolution Process
Step 1: Report the Defect (Within 15 Days)
Email admin@click2keep.com with:
- Order ID
- Detailed description of the defect
- Photos or videos showing the issue
- Date of delivery
Step 2: Defect Verification (1-2 Business Days)
Our team will review your report and may request additional information or troubleshooting steps.
Step 3: Return Authorization (If Required)
If the product needs to be returned for inspection or repair:
- We will provide a return authorization number
- Return shipping costs covered by Click2Keep (if defect confirmed)
- Pack the item securely with all accessories
Step 4: Inspection (5-7 Business Days)
We will inspect the returned product to confirm the defect.
Step 5: Resolution (7-14 Business Days)
Based on inspection results:
- Defect Confirmed: Repair or replacement provided at no cost
- No Defect Found: Product returned to you (you pay return shipping)
- User Damage Found: Repair quote provided (you pay for repairs)
7. Warranty Coverage
🛡️ 6-Month Hardware Warranty
Every package — Startup, Premium and Business — includes a 6-month warranty on the tablet and thermal printer.
7.1 Warranty Terms
- Coverage Period: 6 months from delivery date
- Covered Items: Tablet and thermal printer
- Coverage: Manufacturing defects and hardware malfunctions
- Resolution: Repair or replacement (at our discretion)
7.2 Warranty Claims
To file a warranty claim:
- Email admin@click2keep.com with "WARRANTY CLAIM" in subject
- Provide order ID and proof of purchase
- Describe the issue with photos/videos
- Follow the defect resolution process above
8. Non-Refundable Items
The following are NEVER eligible for refunds:
8.1 Software Licenses
- Application Only package (software license)
- Software is non-refundable once delivered
- Digital products cannot be "returned"
8.2 Customized Products
- Photobooths with custom branding
- Special design requests
- Personalized configurations
8.3 Shipping Fees
- Shipping costs are non-refundable
- Exception: Defective products (we cover return shipping)
9. Refund Processing
9.1 Refund Methods
Refunds are issued using the same payment method used for purchase:
- Bank Transfer: Refund to the same bank account (provide account details)
- GCash: Refund to the same GCash number
- Credit Card: Refund to the original card via Xendit (may take 5-10 business days to appear)
9.2 Refund Timeline
- Approval: 1-2 business days after cancellation request
- Processing: 7-14 business days from approval
- Bank/Card Processing: Additional 3-5 business days (varies by bank)
9.3 Refund Confirmation
You will receive email confirmation when:
- Your refund request is approved
- Refund is processed
- Refund is completed
10. Exchanges
10.1 Design Exchanges
If you want to change your photobooth design:
- Before Production: Free design change
- During Production: Not possible
- After Delivery: Not possible
10.2 Package Upgrades
To upgrade your package (e.g., from Application Only to Premium):
- Contact us before production starts
- Pay the price difference
- Production timeline may be extended
11. Dispute Resolution
11.1 Contact Us First
If you have any issues with your order, please contact us directly before taking any other action:
- Email: admin@click2keep.com
- Response Time: Within 24-48 hours
12. Important Reminders
⚠️ Before You Order
- ✅ Review all order details carefully
- ✅ Ensure your delivery address is correct
- ✅ Confirm your design choice
- ✅ Understand our no-refund policy after production starts
- ✅ Ask questions before placing your order
13. Policy Updates
Click2Keep reserves the right to update this Refund Policy at any time. Changes will be effective immediately upon posting to our website. The policy in effect at the time of your purchase will apply to your order.
14. Contact Information